Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

Perhaps the only thing more buzzworthy in recent business news than “the gig economy” – the onset of crowdsourced jobs for tasks from day labor to restaurant work to walking a dog – is the talk of the sputtering of the gig economy. Startup after startup arrived on the scene flush with big name patrons,… Continue reading Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

Understanding the Importance of Last Mile TMS in Logistics

Often the most difficult and crucial part of logistics management is the last mile. It is the point of convergence between accuracy, efficiency, and client happiness. Businesses are increasingly relying on Last Mile Transportation Management Systems (TMS) to help them traverse this challenging stage successfully. This article explores the importance of Last Mile TMS, as… Continue reading Understanding the Importance of Last Mile TMS in Logistics

Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

It is no secret that the global supply chain is in crisis, fueled by a cascading series of events from shuttered factories and energy shortages to rising fuel prices and scarce workers. With the holidays approaching, these challenges will continue to grow, negatively impacting individual businesses and the global economy. Although retailers remain optimistic about… Continue reading Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

nuVizz Announces Partnership With AIT Worldwide Logistics

Atlanta, GA – August 1, 2016 – nuVizz Inc., an award-winning global delivery and transportation mobile solutions leader, today announced that internationally-recognized AIT Worldwide Logistics has chosen to enhance their white glove delivery offerings with nuVizz’ nuDeliverIt™ mobile delivery tracking solution. AIT’s white glove transportation services are comprised of over 400,000 deliveries per year, as… Continue reading nuVizz Announces Partnership With AIT Worldwide Logistics

CEOCFO Magazine interviews nuVizz CEO, Gururaj Rao

CEOCFO Magazine – The Most Powerful Name In Corporate News and Information An Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine, Published – January 5, 2015 CEOCFO: What is nuVizz?Mr. Rao: nuVizz is an enterprise mobile software solutions company. At the core, we are consultants and along with our experience of working with enterprises, we bring the latest… Continue reading CEOCFO Magazine interviews nuVizz CEO, Gururaj Rao