Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
nuVizz Announces Website Relaunch

Atlanta, GA | January 27, 2016 – nuVizz, an award winning leading-edge enterprise mobile logistics and crowd workforce management provider, is excited to announce the launch of its new website www.nuVizz.com. The new content-rich website offers a user-friendly experience through more intuitive navigation, responsiveness, and extensive resources for customers demanding the best in mobile supply… Continue reading nuVizz Announces Website Relaunch

nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

Atlanta, GA ­ Feb 15, 2016 – In 2016, seasonal demand and shifting trends – along with disruptors like Amazon and Uber – are keeping major enterprises on their toes and seeking the most effective and cost­efficient way to outpace these competitors and to meet these delivery and workforce challenges. nuVizz, a leader in enterprise… Continue reading nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

Are You Ready For The Delivery Challenges of Today – And Tomorrow?

There is a truth that lies at the heart of all business: Change is the only constant. The delivery industry is now in a time of tremendous change. The Internet enables unprecedented levels of convenience, and delivery options are becoming more personalized for consumers. This is a prime opportunity for disruptors such as Amazon and… Continue reading Are You Ready For The Delivery Challenges of Today – And Tomorrow?

Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

It is no secret that the global supply chain is in crisis, fueled by a cascading series of events from shuttered factories and energy shortages to rising fuel prices and scarce workers. With the holidays approaching, these challenges will continue to grow, negatively impacting individual businesses and the global economy. Although retailers remain optimistic about… Continue reading Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

Separating Platform from Product in Delivery Management

In our recent blog post, The Future of Delivery Management Has Arrived with Machine Learning, we talked about the tendency to use Artificial Intelligence (AI) and Machine Learning (ML) interchangeably, even though they have distinct differences. Similarly, there’s a growing trend to use the word platform when referring to technology solutions, but often it’s stand-alone… Continue reading Separating Platform from Product in Delivery Management