Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

Perhaps the only thing more buzzworthy in recent business news than “the gig economy” – the onset of crowdsourced jobs for tasks from day labor to restaurant work to walking a dog – is the talk of the sputtering of the gig economy. Startup after startup arrived on the scene flush with big name patrons,… Continue reading Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

nuVizz Recognized in the 2024 Gartner® Market Guide for Last-Mile Delivery Technology Report

ATLANTA, July 10, 2024 (GLOBE NEWSWIRE) — nuVizz, a leading provider of transportation management solutions and last-mile delivery technology, has been named a Representative Vendor in the 2024 Gartner Market Guide for Last-Mile Delivery (LMD) Technology Solutions1. According to the report, “Demand for last-mile delivery applications continues to grow, gathering interest from shippers and carriers alike in… Continue reading nuVizz Recognized in the 2024 Gartner® Market Guide for Last-Mile Delivery Technology Report

Transportation Management System (TMS)-Based Last Mile Delivery Optimization

A supply chain’s transportation and logistics operations can be managed more effectively and efficiently with the use of a transportation management system (TMS), a software program. The movement of commodities from the place of origin to the final destination can be planned, carried out, and optimized with the use of TMS. The last portion of… Continue reading Transportation Management System (TMS)-Based Last Mile Delivery Optimization

Making It Happen: The nuVizz Story from Founder Guru Rao

From an early age, Gururaj Rao – known as Guru – wanted to be on top of things and “Make it Happen.” Even as a student, he adopted a philosophy of taking accountability for his work and acting like an entrepreneur.  No matter the size or scope of the role, that belief system has defined… Continue reading Making It Happen: The nuVizz Story from Founder Guru Rao

nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016

Conference will showcase the South’s most promising technology companies. ATLANTA – September 29, 2016 – nuVizz Inc., an award-winning mobile logistics and workforce management solutions leader, announced today it has been selected to present at Venture Atlanta 2016, the South’s premier event for connecting technology innovation and investment capital. Venture Atlanta will be held November… Continue reading nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016