Solution for retail & e-commerce delivery – enterprise ready!
Visibility across multiple delivery partners
Complex logistics simplified with a single pane view for your enterprise delivery network. Centralize customer experience with real time visibility into your network of delivery partners and their orders out for delivery. The solution empowers your customer service center to handle inquiries with efficiency.
Order visibility
- multiple terminals / hubs
Complex order deliveries that need tracking across multiple DC, hubs and terminals can be challenging. The solution simplifies order tracking and identifies issues in your supply chain with ease.
Automated customer
satisfaction surveys
With Retail Delivery Solution; Customizable surveys can detect issues with your delivery network. Offline and real time surveys that can be enabled - no code required. Improve your NPS (Net Provider Score) and build KPIs for multi-carrier delivery network.
Customers routinely see...
10-15%
Customer Satisfaction
100%
Realtime Visibilty
30-35%
Asset Utilisation
50-60%
Billing Cycle
30-35%
Manual Labor
15-20%
CO2 Emissions
15-30%
Driven Miles
Self service appointment scheduling
- Customer Service Costs
- Asset Optimization
- Customer Satisfaction
Customer self-serve appointment scheduling (no coding required) can eliminate manual labor hours needed for multiple customer calls and follow ups. Integrate self serve appointment scheduling on your website to let your customers choose convenient delivery times.
Vehicle routing and scheduling
- Asset Optimization
- Delivery Costs
- Customer Satisfaction
Auto generate optimized route plans using best in class AI algorithms that minimize mileage and fuel cost while meeting customer delivery windows with greater efficiency. A Vehicle Routing Solution that can provide your dispatchers greater visibility and efficiency in planning the day. Machine Learning based algorithms facilitate dispatchers to amend their plans dynamically due to unexpected scenarios like vehicle breakdown, traffic delays, customer cancellations etc.
Customer visibility and ETA
- Customer Satisfaction
- Operational Costs
- Asset Optimization
Retail Delivery Solution - Provide your customers visibility to the deliveries with a 90% accuracy on ETA. Automated text messaging keeps the customer informed on the schedule updates.
Paperless and contactless deliveries
- Billing Cycle
- Customer Experience
- Configurability
Retail Delivery Solution Enable contactless deliveries to maximize customer convenience and minimize risk. Empower your carriers to capture proof of delivery through direct signature capture on their device or photo based confirmation or remote signature capture depending on the customer delivery restrictions.
Order accuracy - up 100%
- Delivery Accuracy
- Revists
- Customer Satisfaction
Scanning and verification ensures that your dispatch is accurate when out for delivery and finally delivered at the customer site. Reduce re-deliveries/ returns that can eat up your margins quickly.
Predictive ETA powered by AI & ML
- Real Time Alerts
- Driver Delays
- Delivery Management
AI enabled predictive ETA can boost the accuracy of your time windows. Reduce anxiety for the end customer with a 95% + accuracy in narrow delivery windows.
Customers
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000
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Highlighted customer review
Awards
Testimonials
Videos
Blogs
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ATLANTA, July 10, 2024 (GLOBE NEWSWIRE) — nuVizz, a leading provider of transportation management solutions and...
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